Transport of your package
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. Packages are generally dispatched within 2 days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. If you prefer delivery by Colissimo Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online as soon as possible.
Shipping fees include handling and packing fees as well as postage costs. They may contain a fixed part and a variable part depending on the price or weight of your order. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Packages are oversized and well-protected.
In accordance with the provisions of article L.121-21 of the French Consumer Code, you have a cooling-off period of 14 days from receipt of your products to exercise your right of withdrawal without having to give any reason or pay any penalty. Returns must be in their original condition and complete (packaging, accessories, instructions). In this case, you are liable. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal. The cost of returning the goods shall be borne by the customer. In case of exercising the right of withdrawal, the company Gérant will refund the sums paid within 14 days of notification of your request and via the same means of payment used when ordering. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL In accordance with the provisions of article L.121-21-8 of the French Consumer Code, the right of withdrawal does not apply to : The supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement by the consumer and express renunciation of his right of withdrawal. The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the trader and which may occur during the withdrawal period. The supply of goods made to the consumer's specifications or clearly personalised. The supply of goods likely to deteriorate or expire rapidly. The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection. The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the trader. The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery. The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications. Transactions concluded at a public auction. The supply of digital content not supplied on a tangible medium, the performance of which has begun after the consumer's express prior agreement and express waiver of his/her right of withdrawal. Article 7- Availability Our products are offered as long as they are visible on the site https://www.huiles-de-ricin.com/gb/ and while stocks last. For products not in stock, our offers are valid subject to availability from our suppliers. If a product is unavailable after you have placed your order, we will inform you by e-mail. Your order will be automatically cancelled and no bank debit will be made. In addition, the website https://www.huiles-de-ricin.com/gb/ is not intended to sell its products in large quantities. Consequently, the company Gérant reserves the right to refuse orders for identical items.